Amish made hardwood

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 Post subject: Re: Problems With LW Flooring
PostPosted: Fri Nov 06, 2015 8:50 am 
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Joined: Wed Oct 28, 2015 9:06 pm
Posts: 5
Mr. Campo hired a very unprofessional installer. The installer did a very bad installation and caused this crack and pop problem that Mr. Campo complained. There is nothing wrong from our materials. It is very simple that Mr. Campo should ask his installer to fix the problem.

Just for everyone who reads this message, Mr. Campo now puts us and our customer to the court because of this bad installation and blames we don't acknowledge our products warranty.


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 Post subject: Re: Problems With LW Flooring
PostPosted: Sat Nov 07, 2015 12:45 pm 
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Joined: Sat May 02, 2009 3:45 pm
Posts: 3196
Location: Tucson AZ
Sounds like the installer should watch Ken's DriTac video. Perhaps the installer didn't roll the floor, but then some adhesive manufacturers do not reccommend that. Not sure why but the hollows are often because of not rolling or weighting the floor down when the glue is setting or clear lack of using the wrong trowel.

Even then if one does this rolling or weighting even old Pro's like Mickey Moore, NOFMA's Technical Director wrote an article saying some hollows are just inevitable and do not affect the performance of the flooring. But can be annoying.



https://www.youtube.com/watch?v=RwBoU2i ... z2KB0.dpuf

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Stephen Perrera
Top Floor Installation Co.
Tucson, Arizona
Floor Repairs and Installation in Tucson, Az
http://www.tucsonazflooring.com


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 Post subject: Re: Problems With LW Flooring
PostPosted: Tue Mar 14, 2017 8:51 am 
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The following response is being provided to address any potential concerns regarding the product quality or customer service standards of LW Flooring, primarily regarding the concerns brought forward by Mr. Justin Campo:

Mr. Campo, a homeowner and consumer, previously filed a lawsuit against LW Flooring, our customer and the installer which he independently contracted for installation of his floors in the Fall of 2016. On Feb. 20th, 2017, Mr. Campo filed a voluntary dismissal of this case and has acknowledged that his claims against the quality of LW Flooring's products were unwarranted.

Per Mr. Campo, the popping and cracking sounds in the floor have been addressed and repaired as suggested by professionals. The repair was completed by drilling a small hole in several planks and injecting adhesive to fill the void between the flooring and the subfloor which was substantially uneven and lacked the proper amount of adhesive from the original installation.

As a result of this incident, LW Flooring will strive to create awareness for our current and future customers, and additionally their consumers, of the importance of working with certified and professional flooring contractors. Mr. Campo agrees that selecting the incorrect flooring contractor ultimately led to the issue occurring in his home, not a product defect.

It is our goal at LW Flooring to uphold the highest standards of customer service and provide all users with flooring they will be happy with for many years.


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