This is the response to the homeowner, Mr. Justin Campo. He has posted the same information on different message boards.
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On June 9, 2015 LW Flooring received email communication from a member of Prosource of Pinellas regarding claims of “tapping” and “delaminating” of recently installed 3/8” Engineered flooring. Communication continued between an LW Flooring representative and the member of Prosource which resulted in Prosource requesting an inspection to be scheduled by LW Flooring. The request was processed immediately by LW Flooring and the inspection was scheduled to take place on 6/16/15. The first inspection concluded in no evidence of delamination of planks and no manufacturing related concerns indicated in either the wood or the adhesive. The findings of the report also mention discovery of several hollow spots throughout the floor which are suggested to be a result of an unlevel subfloor.
Upon receiving the first inspection report, the homeowner's installer scheduled a second inspection. It is worth mentioning that LW Flooring has received inadequate report information in the past from the individual who performed the second inspection. The second report clearly states no evidence of delamination yet still concluded the issue to be manufacturing related without sufficient supporting information. After reviewing pictures provided on the second report, including pictures of what the inspector claimed to be “adequate” bonding between the bottom of the plank and the adhesive used by the installer, it was confirmed by the adhesive manufacture that enough glue was not transferred to the flooring planks during installation. Therefore, the issue was again believed to be an installation related concern and not a result of defective material.
LW Flooring requested additional information and a third inspection was expedited by Prosource of Pinellas. The third inspection also found no evidence of delamination and incorrect adhesive application. The conditions of concern were determined to be installation related in the third report.
The homeowner later submitted a fourth inspection report which included test results for mold and formaldehyde levels and Mr. Campo seems changed his original concern from crack and pop of the floor to other issues like Formaldehyde level. The report states installation related fault for the initial issues presented by the homeowner and formaldehyde levels within acceptable industry standards. Centek Laboratories recorded formaldehyde levels were labeled as “ND”; “Not detected at the reporting limit”. The report provided which pertains to mold fails to note if the mold is living or has been previously treated during production which would prevent the regeneration of the substance based on APA(American Plywood Association) documentation.
LW Flooring has remained involved in this process since the first mention of concern in order to provide a quick investigation of the issue at hand. Based on the findings of several reports, we feel the concern is installation related and continue to stand behind the integrity of our products.