Hello everyone. We just finished building a new home 8 weeks ago, and moved in... although we complained about the floors since before closing.

First, they finished the floors in the wrong color, although they looked good, it was darker than we desired and they offered to refinish them. They resanded the floors and stained them with the right color, but it looked sloppy. Chatter marks + crowned areas, bubbles, and dust in the surface, rough areas as well as spots of white trim paint below the finish. They were refinished two days before we closed, and we complained, and they came back the night before we closed and rescreened and put another coat of poly on.

It was improved, but not great. While we were at the closing, the electrician came in and pulled the refrigerator out - on the 8 hours, uncured floors - leaving scratches in the finish and the wood.

Several floor people came out and it was agreed upon that the floors needed to be resanded. We insisted that they needed another company that had better equipment to fix the chatter marks, they agreed.

We moved out a week ago and the flooring people came in, resanded, stained and just put the final coat on yesterday. I was able to view the floors today, they look a million time better, smooth, even stain and finish... I feel the company did a good job, BUT.... there now are several spots (5 areas that I feel are very noticeable) that have splintered, raised wood, and holes (maybe wormholes?) that were not there prior to this refinishing.

The new floor guy said he had to go on 45 degree angles in both directions to take down the chatter marks, we are concerned our floors have been sanded past the amount they should ever have gone. Thoughts??

** Site finished, Red Oak - Splintering is not on the edge, but in middle of the boards.

Perhaps it is the last time the floor can be successfully sanded. You may want to have another coat of finish applied. This should make the floor smoother and easier to clean.