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 Post subject: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Thu Mar 19, 2015 2:22 pm 
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75% of installed product from Lumber Liquidators is Defective!
• July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'”) , Order # 123718873 , with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

• After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.

• Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.

• LL’s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.

• LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Product’s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.

• LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.

• We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).

• LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendant’s breaches of its written warranties, engaged in unlawful business practices in that Defendant represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:
• Installation costs
• Removal costs
• Loss of use
• Diminished property value
• Remediation costs


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 Post subject: Re: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Thu Mar 19, 2015 5:17 pm 
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Joined: Sat May 02, 2009 3:45 pm
Posts: 3222
Location: Tucson AZ
Well dont forget to include Inspect Solutions in that lawsuit!

_________________
Stephen Perrera
Top Floor Installation Co.
Tucson, Arizona
Floor Repairs and Installation in Tucson, Az
http://www.tucsonazflooring.com


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 Post subject: Re: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Thu Mar 19, 2015 6:51 pm 
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Joined: Sat Feb 21, 2015 3:21 am
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mascanada wrote:
75% of installed product from Lumber Liquidators is Defective!
• July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'”) , Order # 123718873 , with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

• After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.

• Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.

• LL’s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.

• LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Product’s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.

• LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.

• We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).

• LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of LL’s breaches of its written warranties, engaged in unlawful business practices in that LL represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:
• Installation costs
• Removal costs
• Loss of use
• Diminished property value
• Remediation costs


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 Post subject: Re: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Fri Mar 20, 2015 4:11 am 
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Quote:
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards


That's where you'll probably have a problem. You'll find every manufacturer states they are not responsible for defective material that was installed. The other stuff sounds typical of the company.


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 Post subject: Re: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Fri Mar 20, 2015 12:38 pm 
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Joined: Sat Feb 21, 2015 3:21 am
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Ken Fisher wrote:
Quote:
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards


That's where you'll probably have a problem. You'll find every manufacturer states they are not responsible for defective material that was installed. The other stuff sounds typical of the company.


Actually we already informed the retail store before we started installation; and the defective material is not a small part of the product ( 5-15% ) to be accepted it is more than 75%:
• Jan 07, 2015: we noticed that some boards which lied out of the boxes that had filled with Polyrisen putty and many boards were very short, about 11” long. We decided to put forth, the store manager at the retail store where we bought the Product, our concerns about:
1. Filling Putty for the boards
2. Short Boards and missing long boards (48”), as represented at store sample and specification at website (Average length 36”, longest boards could be 48” and seven (7) layers of coating).
3. The missing shutter door of floor air grills.
4. The Product origin Virginia Mill if it is (Chinese Made), he insisted it is still US product.
Store Manager persuaded us to install the product and our concerned would not affect the quality and the look of the flooring, he also mentioned; this brand is one of the best-selling floors they have and normally installed at many million dollars houses.
Then why they are selling a Product that as the expert report stated;" the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally". Eventually why we bought a Hardwood flooring ? Simply to install it in our house, not to return it to the store. What you think how legitimate is our case? and , What the argument we could face in this issue? we spent over 13000$ on this devastated project...
Your advice is highly appreciated..


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 Post subject: Re: Defective Golden Teak Acacia Floor From Lumber Liquidators
PostPosted: Wed Nov 11, 2015 8:51 pm 
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Joined: Wed Nov 11, 2015 8:45 pm
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I have been Lumber Liquidators installer for about 10 years. Not to be devil's advocate but this is the situation where:you install it you own. They have no problem swapping boards for you if you find any bad ones. Thanks


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