Ken Fisher wrote:
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards
That's where you'll probably have a problem. You'll find every manufacturer states they are not responsible for defective material that was installed. The other stuff sounds typical of the company.
Actually we already informed the retail store before we started installation; and the defective material is not a small part of the product ( 5-15% ) to be accepted it is more than 75%:
• Jan 07, 2015: we noticed that some boards which lied out of the boxes that had filled with Polyrisen putty and many boards were very short, about 11” long. We decided to put forth, the store manager at the retail store where we bought the Product, our concerns about:
1. Filling Putty for the boards
2. Short Boards and missing long boards (48”), as represented at store sample and specification at website (Average length 36”, longest boards could be 48” and seven (7) layers of coating).
3. The missing shutter door of floor air grills.
4. The Product origin Virginia Mill if it is (Chinese Made), he insisted it is still US product.
Store Manager persuaded us to install the product and our concerned would not affect the quality and the look of the flooring, he also mentioned; this brand is one of the best-selling floors they have and normally installed at many million dollars houses.
Then why they are selling a Product that as the expert report stated;" the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally
". Eventually why we bought a Hardwood flooring ? Simply to install it in our house, not to return it to the store. What you think how legitimate is our case? and , What the argument we could face in this issue? we spent over 13000$ on this devastated project...
Your advice is highly appreciated..