Our Tech was informed, which is why (when viewing this forum) he tried to help someone having a problem.

Would have been nice if he/she qualified the statement that another underlayment is/may be required and that it had been changed without notification to buyers.

The manufacturing issue had nothing to do with glue, but was due in a certain respect, to a MC issue; you are right that heat and dry air (in the home) exacerbated the issue.

As in high/low moisture content levels of plys @ manufacturing? But then also notice the lack of adhesive at the mid level bond line in my picture. I brought a few scraps home (as I always do with jobs) and let them sit in my garage so I can tell what may happen in more extreme environments. They have all cracked at the surface fillet bond line AND inbetween them as well. Not that yours is exclusive in this issue, just about every manufacturers bamboo product has.

I have not been advised of Costco pulling stock from any store; the issue with the floor you displayed only affected a very tiny portion of our product sold through Costco, so there would be no reason to pull it. It's far more likely that they ran out of stock; there is definitely more on the way.

Keeping anything in stock at a costco always seems to be an issue. But I have to ask about the thiness of the attached cork. I have seen that same mil thickness on other "value" products, even cork plank. The question I have is why the sudden change of written requirement and the broad language you posted about having the installer make the determination of another underlayment needed. It seems very vague to say the least.

Although our telephone number was removed (sorry for the mistake), our number can be easily found on the web by those who may have questions or need assistance.

Bruce R. Baxter
General Manager
Wellmade

I must say....Sorry "Wellmade", ( Ironic name isn't it ?) ...This product and the way your talking, and displaying in circles to Homeowners and professional installers is very distubing to say the least.

I wish I had the time to address every controversial issue you have presented as a product and a company. All I can say right now is from a product that appears to be self distructing in 4 months, to the way your handling installation requirements, to.........I won't go there. Interesting....what's next? From a person that's been in this business over 38 years...This is a real eye opener...what's next?

Howard, if they are conceding their attached cushion is not thick enough and may have performance issues why didn't they pull the product is what I am wondering. Now what about all those people who may have performance issues that have already bought and installed it? The techies statement here was a total shocker to me. I always read manufacturers installation requirements very carefully looking for those grey areas. Some of the literature I read is simply awful.

This is probably why most techies cannot answer your questions if you have to call them. And why most shouldn't bother trying to answer them online me thinks.

I'm still trying to grasp the fact that apparentely their attached backing isn't suppose to be the underlayment. Ofcoarse over concrete... you always need 6 mil...but what's the real deal, or issue with their backing? And if they say now that they require an underlayment with their backing, why aren't they specifying one. Seems to me a backing on top of an underlayment, ( especially some underlayments), may be too resilient, causing all kinds of other issues. Ah ha...maybe that's why they original say to leave that up to the installer...another item they can wash their hands of.