Hello Everyone

First time positing. Thanks in advance for your help.

I recently had my red oak hardwood floors sanded and refinished and now am having some trouble.

The finisher used a durable oil stain, oil poly and then two layers of bona mega water. After the stain the finisher applied the oil poly the same day. Waited 24 hours then applied the two water finishes.

As a finished product I now have many areas in the house that are extremely rough. If you run your foot over them it almost feels jagged. Also every room has little pimples. This was blamed on airborne dust but some rooms the ac ducts don’t even work. I am almost hesitant to move forward with the person who did this job and just find someone new.

Also another question. The finisher got stain on my kitchen tile and just left it there. Can that be removed? What product would be best for that

Thank you!

Sorry you had problems with the finishing of your floor. The stain will raise the grain (any loose fibers left from the sanding process). The poly will also raise the grain because the wood fibers will expand like a sponge when the finish penetrates into a tiny splinter that is still attached to the surface from the sanding process and it will puff up as it expands. This ought to be cut clean with the surface with either steel wool, imitation steel wool which could be polyester with grit embedded in the fibers, or fine sandpaper. Then vacuumed up or tacked off. The surface will become smooth after the polishing, but will get a little rough until the surface is sealed. The poly-urethane will seal the surface, or a second coat of stain.
This is the mechanics of finishing a sanded surface. The coarser the sandpaper used will result in more grain raise.
Once the surface is smooth and sealed, more coats of finish will result in a uniform smooth finish.
Because of the two coats of water-based finish being applied before the surface was smooth enough it will take extra work to get the surface smooth. The finisher may need to screen and apply two more coats of finish to cover screen marks and deliver a smooth surface, since water=-based finishes do not become as thick for each coat because of the water content, along with the other solvents..
A smooth surface is what you paid for. It will be easier to clean and maintain.
Incidentally if a rougher finish was desired there are special non-slip finishes for special areas, like stair steps, for safety.

Thank you.

I also was wondering if I have oil based stain that was hit on my kitchen tile (that they did not clean up) can this be cleaned with something at this point?

If finish is spilled on ceramic tile you may scrape the finish off with a razor blade. Grout will be problematic.

If your getting negativity about rough and dirty finish then find a new guy. You cant get 100% of the dust up,
but it should be very minimal at best.