Hi, We purchased a new home in June 2005. This winter the hardwood floors separated and many of the boards have chipped on the corners. The sales rep from the hardwood company (a reputable local firm) came yesterday to look at them. He measured the floors & said the gaps are occurring every 4 ft, which means there's a problem with the subfloors. The widest gap would be solved by taking out a few surrounding boards & replacing them with some larger pieces. He says he won't do any repairs until the builder comes & addresses the problem with the subfloor. He also said they could fix them from underneath. However, we have a garage & finished basement room underneath with smooth ceilings. He also doesn't recommend any repairs until at least July to see what the heat & humidity will do to the floors.
I'm curious why he didn't do a moisture reading. I did ask if the floors will need to be replaced & he said no.
Both the builder & floor co. sales rep are returning this coming Tuesday to look at the floors. I'm afraid it's going to be a case of the builder vs. the floor company.
What is causing these problems with my floor & how should it be fixed?
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Thanks for your help!