Amish made hardwood

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 Post subject: Video/FaceTime Service Calls
PostPosted: Thu Sep 24, 2020 1:44 pm 
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Joined: Wed Sep 23, 2020 12:06 pm
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Hi fellow hardwooders,

A nagging disability is keeping me from getting out to some onsite jobs. Need to keep earning where I can; trying to make the best.

Does anyone have experience giving homeowners help from video/FaceTime calls? It's not ideal and I'm OK charging a lesser rate to give advice and direction to best help the customer. Just have some (somewhat handy) customers that want to keep their project moving.

Has anyone done this? Any feedback or direction would be great.

Thanks,
Handee


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Amish made hardwood

 Post subject: Re: Video/FaceTime Service Calls
PostPosted: Thu Sep 24, 2020 10:32 pm 
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Joined: Tue Jun 16, 2015 12:02 am
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Sorry you can not enjoy installation and finishing of wood floors. If you can make it to the job-site and meet prospective installers you surely could help with details. I find a good book on wood floor installation would help the client. Your advice will be worth paying for, too.


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 Post subject: Re: Video/FaceTime Service Calls
PostPosted: Thu Oct 01, 2020 2:44 pm 
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Yes you can absolutely consult using video face time. We do this with clients all the time especially if they are in a further away location. It's actually best to do it this way to see if you even need to go out to there place in the first place.

I highly recommend to do it. This is a new age and most people are ok with it.


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 Post subject: Re: Video/FaceTime Service Calls
PostPosted: Thu Oct 15, 2020 11:28 am 
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MasonMiles wrote:
Yes you can absolutely consult using video face time. We do this with clients all the time especially if they are in a further away location. It's actually best to do it this way to see if you even need to go out to there place in the first place.

I highly recommend to do it. This is a new age and most people are ok with it.


Thank you MasonMiles! Great to hear you have done this. In your experiences, for that 'preliminary' consult, do you typically charge for that time? If so, how do set the expectation upfront and actually bill them?

As mentioned, many of my customers are willing to pay for my time and advice. Just thinking how best to actually do it.


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